Frequently Asked Questions

Pricing & payment

How do you calculate my price?

Your price is calculated automatically based on the lot size of your property. Unlike the typical yard service, our prices are objective, transparent and fair. Our prices reflect local labor rates, local ordinances, as well as lot size and other publicly available data for your home.

How can I pay for my service?

To save you time, payment is done online via credit card. Your card on file will be charged automatically after each visit. We don’t accept paper checks.

How do you keep your prices so low?

Our standard prices are low because one of our core values is to maximize the value we bring to our customers, and the benefits we provide to our workforce. By operating efficiently, we get economies of density and economies of scale that we pass on to our customers. Over time, there may be occasional small adjustments to prices if there are increases in local costs (e.g. fuel, wages). We’ll notify you ahead of time if any price adjustments are needed.

What is your cancellation policy?

There is no contract and you can cancel at any time. Keep in mind that your yard will deteriorate without proper care. For example, if you stop weed spray you may need to pay for an expensive cleanup later before you can restart it.

When and how will I be charged for my ezhome services?

The credit card on file will be charged automatically after each yard maintenance visit is completed. To make your payment management more convenient, you can also use your ezhome account to verify your charges.

Is my credit card information safe?

The safety of your information is extremely important to us! To keep it safe, your payment information goes directly to Stripe, a PCI Level I certified payment processing system that securely stores credit card information and processes your payments. Your payment information is never stored on our site.

To learn more about Stripe’s security features, please visit: https://stripe.com/help/security