Frequently Asked Questions

Pause service

We currently don’t support pausing your service. If you need to stop service for a period of time, you have two options:

  1. You can use the Skip visit option in your account to skip one or two visits, while maintaining your existing service schedule. Note that you’ll need to skip each visit as it approaches, since you cannot skip multiple upcoming visits at once.
  2. You can End your service and then restart it later. Note that your service schedule may change if you do this, and you may need to purchase an extra cleanup if your yard is not in good shape when you return.